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customer service manager

11/10/21 8:00
Nilai, Negeri Sembilan
Job Type:
job description about the companyRandstad is partnering with an international adhesive manufacturing company who is massively expanding at present. about the jobOur client is seeking an experienced Customer Service Manager Leader who has worked in a target-driven environment and understands the key CS metrics of how to drive a team to perform in a very fast-paced and dynamic environment. You will manage and lead a dynamic and fast-paced team of Customer Service Consultants to achieve business-critical goals, and deliver exceptional customer experience for all stakeholders.Key Responsibilities:Manage all aspects of the Customer Service teamManage and oversee the daily operation, workflow, resources, output, and administration to be in line with business goals and daily targetsCoordinate and lead team meetings, and liaise with team leadersImplement projects, improve processes, and drive positive change and best-practice in an agile environmentTrain and develop Customer Service consultants and implement development plans and career progression plansCoordinating orders, deliveries, and logisticsSkills/Experience:Managing and leading a large and dynamic customer service team to achieve excellence in all areas, with experience in a customer service management roleSkilled in driving improvement and working across a multitude of projectsDemonstrated understanding of customer service/call center metrics and reportingExcellent communication and stakeholder management skills, with the ability to work in a collaborative teamabout the manager/teamYou will be reporting to the General Manager and manage a team of Customer Service Executives skills no additional skills required qualification no additional qualifications required educational requirements Bachelor Degree

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